Shipping Policy & FAQS

What should I do if I am dissatisfied with my purchase from Fivestar Electronics?

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at fivestar electronics makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 5 days of purchase.

Please call us to return or exchange your merchandise.

How do I return a product?

To return your product, visit or address package to our shop. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can I still return my purchase if I lost my packing slip?

Yes, please call us for assistance with your product return.

Do I still have to pay for return shipping if I want to exchange an item but the product I want is no longer available?

Yes, in this instance, you will be responsible for return shipping and handling charges.

What should I do if I receive a defective product?

Fivestar Electronics is committed to quality products. A product with a quality or operational defect that was purchased from Techonline can be returned for technical examination within 5 days of purchase. We will repair the defective item at no charge.

Can I have my order redirected to another address if my order has already been dispatched?

No.

What should I do if my shipment is lost?

Please call us on and we will initiate a thorough search of your shipment with the carrier.

What should I do if my shipment arrives damaged?

If your product was damaged in transit, call or write to us to report.

What should I do if my shipment is missing an item(s)?

It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment.

To track your order, please check with our customer care service providers as well as our official online/shipping partners.